Please contact the Kai Call Center for a substantial refund.
Have you bought a travel ticket by train but plan to cancel it because of some business? Contact kai’s call center to get a refund and get a refund easily. Using the rail transit option is the best option at the moment because of the convenience offered.
In addition to the very easy booking mechanism, customers benefit from a refund option if the trip is not completed. With these benefits, customers are not penalized by obstacles that arise when they want to travel by train.
Wondering how to effectively refund a previously booked ticket? There are several methods that users can try, namely by utilizing the official application of KAI or by coming directly to the station counter. We recommend that you follow these steps before contacting kai’s call center and requesting a refund:
Order via Kai Access
As well as cancellation, you can also actually book your travel tickets using this official KAI application. Check out the steps to book your tickets using Kai Access below without having to wait long or spend a long time booking through the station counter.
- First of all, you need to register first. Select the “Account” menu of the process.
- Then select the “Home” menu and specify the type of train you want to use.
- The next step is to decide on your home and destination city for your trip.
- The booker must also include the departure date. The app also offers a round-trip ticket option to make it more accessible to customers. Do you feel distressed? For more information , please contact the kai call center to get a refund.
- As a next step, the booker must fill in the number of passengers (maximum of 4 persons) if the passenger under the age of 3 is classified as an infant category passenger.
- After that, decide which train you want to use by completing the type of lesson, departure time and price you will pay.
- Next, the booker will be required to enter his or her personal data.
- The booker will then fill in the seat number and carriage as desired. Make sure the seat you booked is still empty and not booked by anyone else.
- The final step is to pay for your ticket. There are several payment options, such as using the payment points system, sending money through the LinkAja application or using ATM, e-banking, or M-banking.
- If a problem is found, contact kai’s call center immediately to request a refund or inquire about the purchase process.
Use KAI Access to cancel your ticket
Customers who wish to cancel their ticket can easily use KAI’s official application form. The steps are as follows:
- Sign in from the KAI Access App
In the first step, you need to log in to the application first. If the user has not installed the application, the user can download the application from Google Play or the App Store.
- Go to the cancel menu
Once the application is open, the next step is to select the “Cancel” menu. The menu displays the tickets you previously booked, and you can continue by selecting the ticket you want to cancel.
- Enter in the Ticket Details menu
Before you decide to contact kai’s call center for a refund, we recommend that you try the following methods. After accessing the cancellation menu, select the “Ticket Details Page” menu to continue. There will be a display of passenger data. Then, along with your bank account information, select the name you want to cancel as a medium for returning the fee.
- Confirm Cancellation
After the passenger has been determined and a bank account has been selected, the refund process can be continued by confirming the cancellation. Follow the procedure by tapping on the “Cancel Ticket” option. However, before ending the above process, you must first make sure that all the data is entered correctly.
- Check the history details
You should check the cancellation details carefully before logging out of the application. If you want to check the cancellation history, all you have to do is to select the “History Details” menu and then check the details on the available pages.
Ticket cancellation by manual method
In addition to the above methods, it is recommended that customers be aware of the steps to cancel a purchased ticket through a manual mechanism. There is nothing wrong with trying the following instructions before you decide to contact kai’s call center for a refund.
- Getting to the train station
Since this mechanism is manual, the ticket owner must go to the nearest train station. Typically, the station submits several conditions before issuing a refund, such as a booking code, the identity of the booker, and a copy of the ID card.
- Complete passenger data
After visiting the nearest station, the booker can meet the customer service department. Cs will then provide you with a form that must be completed by the submitting party at a later date.
The application process itself is also carried out at a special cancellation counter. The referrer must also complete the data in accordance with a form consisting of two copies: ticket data and passenger data. Are there any difficulties with the mechanisms provided? If you need more information, please contact the kai call center for a refund .
- Visit the counter for a refund.
The next step is to apply for a refund at the counter that is already available. Here, the counter representative is available in two refund payment options: bank transfer or cash. For both options, the search time is up to 30×24 hours from the time you started the cancellation.
- Get a refund
The next step is to receive a nominal amount based on the previously cancelled ticket. However, before visiting the counter, please follow the previous procedure to get the form previously provided by the counter representative.
It should be noted that the nominal amount provided by KAI certainly does not reach 100%. If you have any questions as to why, please contact kai’s call center to request a refund and get information related to this.
Refunds via Call Center
In 2020, PT Kereta Api Indonesia (Persero) will provide convenience regarding the cancellation process and refund of tickets ordered in advance by consumers. Now the process was less than three days old. However, they urged customers to use the online system for such submissions.
Refund applicants must also update their KAI Access application. The process of updating the application can be done by downloading the application from the Play Store or App Store to get the latest version of the application. You can contact the kai call center for more information for a refund.
The next step is the same as the points described above, i.e. through the identity registration method based on the data listed in the previous ticket booking data. The customer then enters the cancellation menu and fills in the account number of the funds transfer process.
Most people are now beginning to be interested in using the services of PT Kereta Api Indonesia. In addition to improving the quality of the services provided, some updates, especially refunds, are also becoming easier. If you need further clarification, please contact Kai’s call center to get a refund at 021-121 or send a firstname.lastname@example.org email.