One form of innovation from digital technology development is the purchase of a 24-hour dukcapil call center. Although this service is relatively new, it is very useful in identifying population problems in people. Given that urban needs and current practicality are general needs. Waiting in long queues is old-fashioned.
On the other hand, the government wants its citizens to easily enjoy population information as well as various socialization and services. Using various amenities in technology and information networks, an official online service has finally been formed.
With the creation of different types of 24-hour Doccapel call center services ranging from direct services in the office to online services, it is hoped that the various problems of society will be identified immediately and solutions sought.
The importance of recording population data and civil records
Based on Law 24 of 2013, every Indonesian citizen is required to report various important events for registration. Especially population-related events such as transfers, address changes, births, deaths, marriages or divorces, even with regard to data on children.
Not only is the data recorded, but it will be processed and used for various purposes of development programs and legal protection for its citizens. For example, in this epidemiological case, this data requires validation before it is finally tested to confirm its eligibility to receive assistance programs.
In addition, by providing 24-hour services to the Ducabell Call Centre, it is hoped that it will be able to provide fulfilment of human rights for all, particularly with regard to the management of their population.
In addition, the ease of a 24-hour dukcapil call center allows the public to be more aware of their obligations as part of Indonesian citizens to report and record important events. Especially if the process is easy and does not interfere with their affairs. This awareness is an indication of the government’s success in legally protecting its citizens.
Purpose of maintaining the civil register of society
For people, data on the date of birth, date of marriage, number of children, place of residence, etc. may not have much meaning. But for a country, this has enormous benefits. For Indonesia in particular as one of the countries of law, the law must provide for the certainty and validity of identity.
Thus, if the public has recorded different data – its population data means that they have been recognized by the state for the truth of their information. So that if there is abuse or various related problems, legal protection can be provided. As well as the right to a variety of public services provided. Some public services require original residence information.
In addition, with accurate, fast and up-to-date data, it is expected that you will be able to provide data input for various planning-related programs and sectors.
Ducabell’s 24-hour call center service is a form of ease of communication between the government and its people.
Various services provided by Ducabell
Overall, the services provided by dukcapil call center are linked to various population data problems. Based on the words of Dukcapil’s general manager, Zudan in October 2020, there were 6 important documents to be prioritized in dealing with. Documents are KK, KTP, birth certificate, death certificate, marriage certificate and transition certificate.
However, basically, population data includes recording and reporting vital data through a 24-hour dukcapil call center in relation to important events. Includes various things such as location, address, place of date of birth, issuance of national ID number (NIK) and various other things, so that each citizen enjoys protection and legal recognition.
Currently, in accordance with the rules and recommendations relating to state administration, these services must be implemented quickly, accurately and integratedly. The validation and data collection process can therefore be triggered in real time. Archives or, when needed in the preparation of the program, are no longer concerned about the wrong calculations.
In addition to serving these various problems, the 24-hour dukcapil call center also provides validation or re-verification services.
Online services as a solution
The population of more than 200 million certainly faces many obstacles and complaints every day. Especially during a pandemic like this, it is highly recommended to avoid crowds, especially in public places. Including managing different population needs such as identity cards or various other messages.
The Internet is the solution to these different needs, starting with receiving complaints or introducing problems. Thus, there are many problems facing in this area. In addition to making various recommendations on solving these problems. Whether to contact the sub-zone section or whether it has to pass through certain channels according to the type of obstacle.
There are many online media to achieve a 24-hour dukcapil call center. Some use telephone services through 1500-537 to connect directly to the center of Ducabell. Emails and websites have also been created to help provide a variety of other additional information.
This is the use of WhatsApp services, bearing in mind that most residents use WhatsApp as a public means of communication. One form of service is in the form of a NIK check, by sending the Cek #KTP #NIK format and then sending it on 0815-3636-9999, will geta response according to Shkoak.
Using social media to improve services
It is well known that society, especially young people, is very active through social media. Whether it’s expressing, playing, gathering with the community or looking for a lot of modern information. This requirement provides an opportunity for Dukcapil dalam to create 24-hour dukcapil call center services.
There are two types of social media used, namely Facebook and Twitter. Not only receive incoming reports negatively, but also provide content in the form of updates of information, various tips and information about the population. It is therefore hoped that social media users will get used to this and understand the importance of civil registration.
The presence of many online services for Dukcapil call centers is expected to be able to meet the expectations of the State Administration. With the semedi logo or logo “Must be today” in different regions, we hope to be able to provide rapid response services to their needs. It is not only about complaint restrictions but also disability.
At present, problems relating to population and civil registration are expected to be identified and resolved immediately. It requires awareness and active participation of society in achieving it. One form of government facility to close the gap is to provide 24-hour Doccabell call centre services through various online media.